Conditions

General terms and conditions of business



1. Scope

The following terms and conditions apply to all orders placed via our online shop by consumers and businesses.

A consumer is any natural person who enters into a legal transaction for purposes that are predominantly neither attributable to their commercial nor their independent professional activity. A business is a natural or legal person or a legally capable partnership that, when entering into a legal transaction, acts in the exercise of its commercial or independent professional activity.

The following applies to business customers: If the business customer uses conflicting or supplementary general terms and conditions, their validity is hereby rejected; they will only become part of the contract if we have expressly agreed to them.

2. Contracting parties, conclusion of contract, correction options

The purchase agreement is concluded with LERROS Retail GmbH.

By placing products in our online shop, we are making a binding offer to conclude a contract for these products. You can initially place our products in your shopping cart without obligation and correct your entries at any time before submitting your binding order by using the correction tools provided and explained in the ordering process. The contract is concluded when you accept the offer for the products in your shopping cart by clicking the order button. You will receive an order confirmation by email immediately after submitting your order.

3. Contract language, contract text storage

The language(s) available for concluding the contract: German, English, Dutch

We save the contract text and send you the order details and our terms and conditions in written form. For security reasons, the contract text is no longer accessible online.

4. Subject of the contract

4.1 Product description

The validity of the respective product description as an essential part of the contract is noted.

4.2 Product Images

Without prejudice to your statutory warranty rights, we would like to draw your attention to the following special features. If you have any questions, please contact us.

Due to individual screen configurations (e.g., resolution and brightness), slight deviations between the displayed and the actual images may occur. Product colors possible.

5. Delivery conditions

5.1 Delivery area

We deliver within Germany.

5.2 Shipping costs

The Standard shipping Shipping is free for orders over €99 including VAT.

5.3 Delivery options

We ship the products to the delivery address specified during the ordering process.

We only deliver via shipping. Unfortunately, self-collection of the goods is not possible.

6. Payment

The following payment methods are generally available in our shop.

prepayment
If you select prepayment as your payment method, we will send you our bank details in a separate email and deliver the goods after receipt of payment.

credit card
During the ordering process, you will enter your credit card details. Your card will be charged immediately after you submit your order.

Apple Pay
To pay the invoice amount via the payment service provider Apple Inc., One Apple Park Way, Cupertino, CA 95014, USA ("Apple"), you must use the "Safari" browser, be registered with Apple, have activated the Apple Pay function, authenticate yourself with your login credentials, and confirm the payment instruction. The payment transaction will be processed immediately after you place your order. You will receive further instructions during the ordering process.

Google Pay
To pay the invoice amount via the payment service provider Google Ireland Ltd., Gordon House, Barrow Street, Dublin 4, Ireland ("Google"), you must be registered with Google, have activated the Google Pay function, authenticate yourself with your login details, and confirm the payment instruction. The payment transaction will be processed immediately after you place your order. You will receive further instructions during the ordering process.

Klarna
In cooperation with the payment service provider Klarna Bank AB (publ.), Sveavägen 46, 111 34 Stockholm, Sweden (“Klarna”), we offer you the following payment options. Unless otherwise stated below, payment via Klarna requires a successful address and credit check and is made directly to Klarna. You will find further information with the respective payment option and during the order process.

Purchase on account via Klarna
The invoice amount is due 30 days after shipment of the goods and receipt of the invoice. Payment by invoice is only available to consumers.

Klarna may offer registered Klarna customers, selected according to its own criteria, additional payment options within their customer account. However, we have no influence over the availability of these options; any further individually offered payment methods will affect your legal relationship with Klarna. You can find more information about this in your Klarna account.

Installment purchase via Klarna
You can pay the invoice amount in up to 36 monthly installments. A deposit may be required for some orders. Payment due dates are determined by Klarna's payment plan. Klarna's installment payment option is only available to consumers.

Klarna may offer registered Klarna customers selected according to its own criteria additional payment options in their customer account (e.g., interest-free installment plans). However, we have no influence on the offering of these options; any further individually offered payment options will affect your legal relationship with Klarna. You can find more information about this in your Klarna account.

Instant/Instant transfer via Klarna
To pay the invoice amount via instant bank transfer through Klarna, you must have a Klarna account and a bank account enabled for online banking, authenticate yourself accordingly, and confirm the payment instruction. Klarna does not conduct a credit check for instant bank transfer payments. Your account will be debited immediately after you place your order. You will receive further information during the ordering process.

PayPal
To pay the invoice amount via the payment service provider PayPal (Europe) S.à rl et Cie, SCA, 22-24 Boulevard Royal, L-2449 Luxembourg ("PayPal"), you must be registered with PayPal, authenticate yourself with your login details, and confirm the payment instruction. The payment transaction will be processed by PayPal immediately after you place your order. You will receive further instructions during the ordering process.

PayPal may offer additional payment options to registered PayPal customers selected according to its own criteria within their customer account. However, we have no influence over the availability of these options; any further individually offered payment methods govern your legal relationship with PayPal. You can find more information about this in your PayPal account.

PayPal
In cooperation with the payment service provider PayPal (Europe) S.à rl et Cie, SCA, 22-24 Boulevard Royal, L-2449 Luxembourg ("PayPal"), we offer you the following payment options as PayPal Services. Unless otherwise stated below, payment via PayPal does not require registration with PayPal. You will find further information with the respective payment option and during the order process.

PayPal
To pay the invoice amount via PayPal, you must be registered with PayPal, log in with your credentials, and confirm the payment instruction. The payment transaction will be processed by PayPal immediately after you place your order.

PayPal may offer additional payment options to registered PayPal customers selected according to its own criteria within their customer account. However, we have no influence over the availability of these options; any further individually offered payment methods govern your legal relationship with PayPal. You can find more information about this in your PayPal account.

7. Right of withdrawal

Consumers have the statutory right of withdrawal as described in the cancellation policy. Businesses are not granted a voluntary right of withdrawal.

8. Retention of title

The product remains our property until full payment is received.
For businesses, the following applies in addition: We retain title to the product until all claims arising from the ongoing business relationship have been settled in full. You may resell the goods subject to retention of title in the ordinary course of business; you hereby assign to us in advance all claims arising from this resale – irrespective of whether the goods subject to retention of title are combined or mixed with other goods – up to the amount of the invoice, and we accept this assignment. You remain authorized to collect the claims; however, we may also collect the claims ourselves if you fail to meet your payment obligations. We will release the securities to which we are entitled at your request to the extent that the realizable value of the securities exceeds the value of the outstanding claims by more than 10%.

9. Transport damage

For consumers: If goods are delivered with obvious transport damage, please report such defects to the delivery person as soon as possible and contact us immediately. Failure to report the damage or contact us will not affect your statutory rights and their enforcement, in particular your warranty rights. However, your cooperation helps us to assert our own claims against the carrier or transport insurance company.

10. Warranty and Guarantees

10.1 Warranty Law

The statutory warranty rights apply.

10.2 Guarantees and Customer Service

Information on any applicable additional warranties and their exact terms can be found with the product and on special information pages in the online shop.

Customer Service: You can reach our customer service for questions, complaints and issues via email at e-shop@lerros.com (DE) / e-shop-nl@lerros.com (NL)

11. Liability

We are always liable without limitation for claims arising from damages caused by us, our legal representatives or agents.

  • in case of injury to life, body or health,
  • in the case of intentional or grossly negligent breach of duty,
  • in the case of warranty promises, if agreed, or
  • insofar as the scope of application of the Product Liability Act is opened.

In the event of a breach of essential contractual obligations, the fulfillment of which is essential for the proper execution of the contract and on which the contractual partner may regularly rely (cardinal obligations), due to slight negligence on the part of us, our legal representatives or vicarious agents, our liability is limited to the amount of the foreseeable damage that typically arises at the time of conclusion of the contract.
Furthermore, claims for damages are excluded.

12. Code of Conduct

We have committed ourselves to the following codes of conduct:

13. Agreement on the use of Trusted Shops Buyer Protection

You can protect orders placed with us free of charge up to a value of €100 through Trusted Shops SE's buyer protection program. For orders exceeding this amount, Trusted Shops, in partnership with a guarantor, offers a paid buyer protection option. The Trusted Shops buyer protection terms and conditions apply, which you can find here. here You can find the buyer protection option here. To activate buyer protection, click the corresponding button on the Trustcard, which appears as a pop-up on the order confirmation page after placing your order. If you are already registered for buyer protection, your order will be automatically protected (automatic buyer protection) without you having to click the button. To offer you (automatic) buyer protection, Trustcard needs access to order data stored in your browser's cache. For this purpose, a hash of your email address, along with the order number and order total, is transmitted to Trusted Shops. If you are already registered for buyer protection, your order will be automatically protected. If you are not yet registered for buyer protection, you can register via Trustcard as described above. Information on data protection at Trusted Shops is attached to the buyer protection terms and conditions linked above.

14. Dispute Resolution

To resolve disputes arising from a contractual relationship with a consumer, or regarding whether such a contractual relationship even exists, we are obligated to participate in dispute resolution proceedings before a consumer arbitration board. The competent body is the Federal Universal Arbitration Board at the Center for Arbitration eV, Straßburger Straße 8, 77694 Kehl am Rhein, Germany. https://www.universalschlichtungsstelle.de/ . We will participate in dispute resolution proceedings before this body.

Should individual clauses of these terms and conditions be wholly or partially invalid, the remainder of the contract shall remain in effect. Insofar as individual clauses are invalid, the content of the contract shall be governed by the applicable statutory provisions.