Returns portal

How your return works

1. Access to the portal
The following link will give you access to our LERROS Returns Portal . There, you can access your order by entering your order number (e.g., #1234) and email address (e.g., max.mustermann@mail.de).

2. Reasons for returns
We also want to continually improve for you, so please let us know the reason for your return. You can simply use the provided options or provide additional reasons in the free text field.

3. Download return label
After you confirm the return, you can download your return label or QR code with one click. You will also receive your return label via email as a PDF.

4. Problem logging into the returns portal If you have problems logging into the returns portal, please check that you have entered the correct email address. You must always enter the email address you used to place the order.