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Accessibility Statement
Accessibility
Accessibility Statement
We appreciate your interest in the accessibility of our online presence.
We want everyone to be able to use our online shop without restrictions. That's why we're deeply committed to digital accessibility and are continuously working to make our offerings accessible to everyone. Accessibility is a key component for us in actively promoting inclusion and creating a shopping experience that truly works for everyone.
That is why we strive to improve our online presence in accordance with the national implementing laws of Directive (EU) 2019/882 to make it barrier-free accessible.
This accessibility statement applies to: https://www.lerros.com/
1. General description of the service
We provide our online shop to you via our website. This is an electronic service within the meaning of Directive (EU) 2019/882 and its national implementing laws.
In our online shop you can:
- Buy goods.
2. Descriptions and explanations necessary to understand the performance of the service
You can initially add our products to your shopping cart without obligation via the product pages. You can correct your entries at any time before submitting your binding order. To do so, use the correction tools provided and explained during the ordering process. The payment methods listed during the ordering process are available for payment.
3. Description of how accessibility requirements are met
3.1 Application of harmonized standards and technical specifications
Our online presence corresponds to:
- in part, the Web Contents Accessibility Guidelines (WCAG) version 2.1. It achieves levels A and AA.
The WCAG is an international standard of accessibility guidelines. They are created and maintained by the World Wide Web Consortium (W3C), the body responsible for standardizing internet technologies. The goal of the guidelines is to create structures for digital offerings that enable access and use for everyone, in the spirit of digital accessibility.
3.2 Supportive measures
Our website provides the following support measures:
• Use of strong contrasts in texts and images
• Presentation of mandatory information in text form
• Meaningful and understandable design of headings and labels
• Text size can be adjusted without loss of content
• Alternative texts for images
• Keyboard-controlled pause button for slideshows and/or carousels
• Possibility of alternative representation for non-text elements
• Multimedia content can be paused and ended
• mandatory information, identification, authentication, security and payment functions that are perceptible, operable, understandable and robust via more than one sensory channel, regardless of the browser used;
• understandable labels and explanations
• Information on input errors in text form
• Shop elements that can be operated using the keyboard and assistive technologies (e.g. ordering process, filter options and interactive elements such as buttons, links and menus).
4. Contact details - Report barrier
If you have noticed any accessibility issues, please feel free to contact us.
How to reach us: by mail, by email
LERROS Retail GmbH
Plange Mill 4
40221 Düsseldorf
Germany
Email: e-shop@lerros.com
5. Telephone support for people with disabilities
We offer a hotline specifically for people with disabilities and users of assistive technology. You can contact us at the following telephone number: +49 211 87 97 67-00
6. Competent market surveillance authority
The federal states are currently setting up a joint body to carry out the tasks of the Accessibility Improvement Act.
The Market Surveillance Authority of the German States for the Accessibility of Products and Services (MLBF) is scheduled to begin operations as a new public law institution in Saxony-Anhalt, in the state capital of Magdeburg, on June 28, 2025. This is subject to the ratification of the interstate treaty on the fulfillment of its duties under the Accessibility Strengthening Act (BFSG) by all federal states. All states are currently creating the necessary conditions for this.
contact
Please direct your inquiries until the formal establishment the MLBF:
MLBF (under construction)
c/o Ministry of Labour, Social Affairs, Health and Equality Saxony-Anhalt
PO Box 39 11 55
39135 Magdeburg
Phone: +49 391 567 4530
E-mail: MLBF@ms.sachsen-anhalt.de .
Your inquiries and information will be forwarded to the relevant authorities.
7. Arbitration board and procedure
The Federal Government Commissioner for the Affairs of Persons with Disabilities maintains an arbitration board. The arbitration board is tasked with resolving conflicts between persons with disabilities and private federal economic actors.
You can contact the arbitration board if you are not satisfied with the answers provided via the contact option mentioned above. The goal is not to find winners or losers. Rather, the arbitration board's goal is to find a solution to a problem jointly and out of court. The arbitration process is free of charge. You do not need legal counsel. Website of the arbitration board You can find all information about the arbitration procedure (available at https://www.schlichtungsstelle-bgg.de/Webs/SchliBGG/DE/AS/schlichtungsantrag/wie-stelle-ich-einen-antrag/wie-stelle-ich-einen-antrag-node.html). There you can read how an arbitration procedure works and how to submit an application for arbitration. You can also submit the application in "Easy Language" or "German Sign Language" (available at https://www.schlichtungsstelle-bgg.de/Webs/SchliBGG/DE/AS/schlichtungsantrag/wie-stelle-ich-einen-antrag/wie-stelle-ich-einen-antrag-node.html).
You can reach the arbitration board at the following address:
Conciliation Board under the Disability Equality Act at the Federal Government Commissioner for the Affairs of Persons with Disabilities
Mauerstrasse 53
10117 Berlin
Telephone: +49 (0)30 18 527 2805
E-mail: info(at)schlichtungsstelle-bgg.de
Internet: www.schlichtungsstelle-bgg.de
This declaration was created on June 5, 2025.
The last update was on July 18, 2025.