Accessibility Statement

Accessibility statement

We appreciate your interest in the accessibility of our website.

We want everyone to be able to use our online shop without restrictions. That's why we are strongly committed to digital accessibility and are continuously working to make our offerings accessible to all. Accessibility is a key component for us in actively promoting inclusion and creating a shopping experience that is truly for everyone.

That's why we are striving to improve our online presence. in accordance with the national implementing laws of Directive (EU) 2019/882 to make it accessible for people with disabilities.

This accessibility statement applies to: https://www.lerros.com/

1. General description of the service

We provide our online shop via our website. This is an electronic service within the meaning of Directive (EU) 2019/882 and its national implementing legislation.

In our online shop you can:

  • Buy goods.

2. Descriptions and explanations necessary for understanding how the service will be performed.

You can add our products to your shopping cart without obligation via the product pages. You can correct your entries at any time before submitting your binding order. To do this, use the correction tools provided and explained in the ordering process. The payment methods specified in the ordering process are available for payment.

3. Description of how accessibility requirements are met

3.1 Application of harmonized standards and technical specifications

Our online presence complies with:

  • In part, it complies with the Web Content Accessibility Guidelines (WCAG) version 2.1. It achieves levels A and AA.

The WCAG are an international standard of accessibility guidelines. They are developed and maintained by the World Wide Web Consortium (W3C), the body responsible for standardizing technologies on the internet. The goal of the guidelines is to create structures for digital offerings that enable access and use for all people, in accordance with the principles of digital accessibility.

3.2 Supporting Measures

Our website provides the following support measures:

• Use of strong contrasts in text and images
• Presentation of mandatory information in text form
• Meaningful and understandable design of headings and labels
• Adjustable text size without loss of content
• Alternative text for images
• Keyboard-controlled pause button for slideshows and/or carousels
• Option for alternative display of non-textual elements
• Multimedia content can be paused and stopped.
• Mandatory information, as well as identification, authentication, security and payment functions, that are perceptible, operable, understandable and robust across more than one sensory channel, regardless of the browser used;
• Clear labels and explanations
• Text-based indications of input errors
• Shop elements operable via keyboard and assistive technologies (e.g. order process, filter options and interactive elements such as buttons, switches, links and menus).

4. Contact details - Report barrier

Have you noticed any accessibility issues? If so, please feel free to contact us.

Here's how you can reach us: by post, by email

LERROS Retail GmbH

Plange Mill 4
40221 Düsseldorf
Germany

Email: e-shop@lerros.com

5. Telephone support for people with disabilities

We offer a hotline specifically set up for people with disabilities and users of assistive technologies. You can contact us at the following telephone number: +49 211 87 97 67-00

6. Competent market surveillance authority

The following market surveillance authority is responsible for us:

Market Surveillance Unit of the Federal States for the Accessibility of Products and Services (MLBF)
c/o Ministry of Labour, Social Affairs, Health and Equality of Saxony-Anhalt
PO Box 39 11 55
39135 Magdeburg

Phone: +49 391 567 6970
E-mail: MLBF@ms.sachsen-anhalt.de .

7. Conciliation body and procedure

The Federal Government Commissioner for Matters Relating to Persons with Disabilities has a conciliation body. The conciliation body's task is to resolve conflicts between people with disabilities and private economic actors within the federal government.

You can contact the conciliation board if you are not satisfied with the responses from the contact options mentioned above. The aim is not to find winners or losers. Rather, the goal is to find a solution to the problem together and out of court with the help of the conciliation board. The conciliation procedure is free of charge. You do not need legal representation. website of the arbitration board You can find all the information about the conciliation procedure (available at https://www.schlichtungsstelle-bgg.de/Webs/SchliBGG/DE/AS/schlichtungsantrag/wie-stelle-ich-einen-antrag/wie-stelle-ich-einen-antrag-node.html). There you can read about how a conciliation procedure works and how to submit an application for conciliation. You can also submit the application in "Easy Language" or in "German Sign Language" (available at https://www.schlichtungsstelle-bgg.de/Webs/SchliBGG/DE/AS/schlichtungsantrag/wie-stelle-ich-einen-antrag/wie-stelle-ich-einen-antrag-node.html).

You can reach the arbitration board at the following address:

Conciliation body under the Disability Equality Act at the Federal Government Commissioner for Matters Relating to Persons with Disabilities
Mauerstraße 53
10117 Berlin

Telephone: +49 (0)30 18 527 2805
E-mail: info(at)schlichtungsstelle-bgg.de
Internet: www.schlichtungsstelle-bgg.de

This statement was created on June 5, 2025.

The last update was on November 13, 2025.